Noticeboard

Anyone attending the surgery must now wear a covering over their nose & mouth; whether it be to attend an appointment, collect a prescription, or accompany someone they care for.

Please do not arrive EARLY for your appointment.  In accordance with current social distancing guidelines, we are not permitting patients to wait inside the building. You may be asked to return to your vehicle and wait for your clinician to become available.  Please therefore be mindful of the weather conditions when setting out and come prepared.

We would like to thank you all for your understanding and support during these challenging times.  We continue to do our upmost to ensure we offer high standard healthcare in a manner that is safe for both patients and our dedicated staff. 

Receptionists required!  See our Staff Vacancies page for further info...


CORONAVIRUS

Please see 'Latest News' in Quick Links or 'COVID 19' in the Further Information section on the right hand side of the screen.

Flu Vaccinations Autumn/Winter 2020

We are busy planning for the flu season.

Due to Covid-19 we will be running our flu clinics slightly differently this year, with enhanced safety measures and social distancing, to minimise the risk to both your health and ours.

Our first vaccine delivery for the over 65 age group is scheduled to arrive mid-September and we will commence clinics, primarily on Saturdays, from 26th September.

All clinics will be by appointment only, managed by a bookings team via a dedicated telephone line, separate to our main surgery number.  Please try to avoid contacting our reception team to book your flu vaccination; bear in mind they are trying to deal with patients who require medical assistance and also they may not have access to the flu clinic appointment schedules.

We are anticipating a higher than usual demand for vaccinations this year and so we must try to ensure that patients in the highest risk groups are invited and vaccinated first.  Please, therefore, do not contact us until you receive an invitation to do so.  We will be sending invitations via email and/or text message to those patients who have given us permission to do so.  For those who haven't, a letter will be sent via Royal Mail.

Those patients aged 50 to 64 who are included in the new extended flu vaccination programme will be contacted later in the season after the higher risk groups have been vaccinated.

General Practice explained

Here is a 48 page patient guide to GP services, which has been compiled by the Royal College of General Practitioners, called "It's Your Practice". This guide provides helpful information on all aspects of using GP services.

How do I obtain my test results

Most blood tests are available 5 working days after the test has been taken (although some do take longer). On average, it takes up to 14 working days to receive X-ray results or correspondence from the hospital after an out-patient attendance. If you wish to discuss the outcome of a hospital appointment, contact the receptionist first to ensure we have received the correspondence. We encourage all patients to check the outcome of any blood tests, X-rays or investigations requested by your doctor. Confidentiality has to be strictly observed and this means that, as a rule, results can only be given to the person who had the tests done. When one of our receptionists insists on this, she is acting on instructions, not being awkward.

What do I do about specimens?

Specimens are collected from the practice each weekday. If you have been asked to bring in a specimen, please ensure that it is at the practice by 12.30pm, clearly named and with your date of birth. A special "box" will be found next to the check-in screen on the right as you come through the main door. Please leave specimens in here. Samples can only be accepted in a small screw lid container available from reception.

The Link Scheme

If you need help to attend an appointment at the practice or the hospital, you can contact The Link Scheme (a service run by volunteers) to arrange a driver. Although there is no fare, they do ask for a donation. Please call 01794 884390

In very exceptional cases, the practice is able to book appointments for patients to attend hospital, however the Ambulance Trust has set strict criteria for the use of this service.

How do I ask for a "Fit for work" form (previously "Sick Note")

Once you have been absent from work for more than one week, you can obtain a "Fit for work". This form will give the reason for your absence as well as the length of time you may need to be off work.

"Fit for work" forms can be provided following a telephone appointment, however if you have not already visited the nurse practitioner or doctor about your medical problem, you may need to be seen at the practice.

How do I chase up a hospital appointment

If you are waiting for an appointment from the hospital and wish to know when it will be, please ring the hospital directly as the practice will not have this information.

If you have continuing problems with hospital appointments, do contact one of the practice secretaries who will try to help.

 
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