What happens when you request an appointment?
Whether you ring the practice or pop in, the receptionist will ask you who you would like to see and when. In order to arrange an appointment with the most appropriate person, the receptionist might ask you to give an indication as to why you want to see the doctor or nurse. The receptionist will also need to check that your name, date of birth and address match practice held information to ensure the correct medical records are selected.
We understand that some medical matters are more sensitive than others and we would like to reassure you that all our receptionists have been fully trained to deal with all appointment enquiries and will preserve your privacy. Each member of the practice team including the doctors, nurses and receptionists, undertakes the same training in confidentiality.
Our Nurse Practitioners and the doctors offer four types of appointments; same day, advance, telephone/video call and home visit.
Advanced Appointments: These appointments are usually 10 minutes long and can be booked up to four weeks in advance. These appointments are generally for patients who have a problem already being dealt with by the doctor. If you know that ten minutes will not be sufficient please discuss with reception who will book a double appointment.
Telephone/Video appointments: As an alternative to visiting the practice in person you can book a telephone or video consultation with a doctor or other health care professional. A video consultation requires your explicit consent to be entered in your record beforehand; our reception team can sort this for you at the time of booking the appointment.
Home visits: Please click on the "Home visit" tab for more information
If you are a Carer, please mention this to reception so your personal circumstances can be taken into consideration when booking an appointment.
We are a training practice. We have GP Registrars who are qualified doctors and have received training in many hospital specialities. They are then attached to our practice for a period of a year to 18 months. We also train medical students from the University of Southampton
For training purposes it is sometimes necessary for medical students to observe consultations and for GP registrars to video patients' consultations. However, in both circumstances this will only be undertaken with the patient's consent and will not take place during intimate physical examinations.