Noticeboard

Anyone approaching or entering the surgery building must now wear a covering over their nose & mouth; whether it be to attend an appointment, collect a prescription, or to act as a chaperone.

Please do not arrive EARLY for your appointment.  In accordance with current social distancing guidelines, we are not permitting patients to wait inside the building. You may be asked to return to your vehicle and wait for your clinician to become available.  Please therefore be mindful of the weather conditions when setting out and come prepared.

We would like to thank you all for your understanding and support during these challenging times.  We continue to do our upmost to ensure we offer high standard healthcare in a manner that is safe for both patients and our dedicated staff. 

Need a job? - see our Staff Vacancies page for opportunities


CORONAVIRUS

Please see 'Latest News' in Quick Links or 'COVID 19' in the Further Information section on the right hand side of the screen.

Flu Vaccinations Autumn/Winter 2020

We are still busy booking appointments for flu vaccinations.

Due to Covid-19 we are running our flu clinics slightly differently this year, with enhanced safety measures and social distancing, to minimise the risk to both your health and ours.

Our second vaccine delivery for the over 65 age group arrived on 16th October, but we are not due to receive the vaccine for the Under 65 at risk group until the end of October at the earliest. We will continue dedicated vaccination clinics, primarily on Saturdays, throughout the autumn season.

All clinics will continue to be by appointment only, managed by a bookings team via a dedicated telephone line, separate to our main surgery number.  Please try to avoid contacting our reception team to book or enquire about a flu vaccination; bear in mind they are trying to deal with patients who require medical assistance and also they may not have access to the flu clinic appointment schedules.

We are experiencing a higher than usual demand for vaccinations this year and so we have tried to ensure that patients in the highest risk groups received an invite and were/will be vaccinated first.  We have sent invitations via email and/or text message to those eligible patients who have given us permission to do so.  For those who haven't, a letter has been sent via Royal Mail.

Those patients aged 50 to 64 included in the new extended flu vaccination programme will be contacted soon. We are not permitted to vaccinate anyone in this group until after 1st December and are still awaiting an allocation of vaccines from NHS England.  Please do not contact us to make enquiries if you are in this group, we will contact you as soon as stock is received.  Many thanks

What happens when you request an appointment? 

baby_and_pregnant_mumWhether you ring the practice or pop in, the receptionist will ask you who you would like to see and when. In order to arrange an appointment with the most appropriate person, the receptionist might ask you to give an indication as to why you want to see the doctor or nurse.  The receptionist will also need to check that your name, date of birth and address match practice held information to ensure the correct medical records are selected. 
 
We understand that some medical matters are more sensitive than others and we would like to reassure you that all our receptionists have been fully trained to deal with all appointment enquiries and will preserve your privacy. Each member of the practice team including the doctors, nurses and receptionists, undertakes the same training in confidentiality. 

Appointment Types 

Our Nurse Practitioners and the doctors offer four types of appointments; same day, advance, telephone/video call and home visit. 

Advanced Appointments: These appointments are usually 10 minutes long and can be booked up to four weeks in advance. These appointments are generally for patients who have a problem already being dealt with by the doctor. If you know that ten minutes will not be sufficient please discuss with reception who will book a double  appointment. 

 
Telephone/Video appointments: As an alternative to visiting the practice in person you can book a telephone or video consultation with a doctor or other health care professional. A video consultation requires your explicit consent to be entered in your record beforehand; our reception team can sort this for you at the time of booking the appointment.

Home visits: Please click on the "Home visit" tab for more information

Other information 
 
If you are a Carer, please mention this to reception so your personal circumstances can be taken into consideration when booking an appointment.

We are a training practice. We have GP Registrars who are qualified doctors and have received training in many hospital specialities. They are then attached to our practice for a period of a year to 18 months. We also train medical students from the University of Southampton

For training purposes it is sometimes necessary for medical students to observe consultations and for GP registrars to video patients' consultations. However, in both circumstances this will only be undertaken with the patient's consent and will not take place during intimate physical examinations.   
  
 

 
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