Anyone approaching or entering the surgery building must now wear a covering over their nose & mouth; whether it be to attend an appointment, collect a prescription, or to act as a chaperone.

Please do not arrive EARLY for your appointment.  In accordance with current social distancing guidelines, we are not permitting patients to wait inside the building. You may be asked to return to your vehicle and wait for your clinician to become available.  Please therefore be mindful of the weather conditions when setting out and come prepared.

We would like to thank you all for your understanding and support during these challenging times.  We continue to do our upmost to ensure we offer high standard healthcare in a manner that is safe for both patients and our dedicated staff. 

Need a job? - see our Staff Vacancies page for opportunities


Please see 'Latest News' in Quick Links or 'COVID 19' in the Further Information section on the right hand side of the screen.

Flu Vaccinations Autumn/Winter 2020

We are still busy booking appointments for flu vaccinations.

Due to Covid-19 we are running our flu clinics slightly differently this year, with enhanced safety measures and social distancing, to minimise the risk to both your health and ours.

Our second vaccine delivery for the over 65 age group arrived on 16th October, but we are not due to receive the vaccine for the Under 65 at risk group until the end of October at the earliest. We will continue dedicated vaccination clinics, primarily on Saturdays, throughout the autumn season.

All clinics will continue to be by appointment only, managed by a bookings team via a dedicated telephone line, separate to our main surgery number.  Please try to avoid contacting our reception team to book or enquire about a flu vaccination; bear in mind they are trying to deal with patients who require medical assistance and also they may not have access to the flu clinic appointment schedules.

We are experiencing a higher than usual demand for vaccinations this year and so we have tried to ensure that patients in the highest risk groups received an invite and were/will be vaccinated first.  We have sent invitations via email and/or text message to those eligible patients who have given us permission to do so.  For those who haven't, a letter has been sent via Royal Mail.

We are now able to offer flu vaccinations to the 50-64 age group.  We will be holding a further clinic on Saturday 12th December. Invitations will be going out very soon. Appointments can be requested via our Flu Line: 01794 885275 Monday to Friday between 09:00 & 16:00. We anticipate that the line will be very busy, so please bear with us

When You Go Into Hospital

Hospital waiting times have reduced dramatically in recent years.  As recently as 2001, it was not uncommon for patients to wait over a year for routine operations.  This led to people asking their GP’s if they could be referred to a specialist so that they could get onto a waiting list before their cataract, or hip got “really bad”.  These days have gone.
Hospitals have targets saying that patients need to be given treatment within a few weeks of their GP referring them.  Before some treatments can be given, a number of consultations and tests are necessary.  All of these must be carried out within the set timescales: these currently vary between hospitals from 13 to 18 weeks.
This means that it is important that if you are referred to hospital, you will be able to go to any appointments that are necessary.  These could include, but are not limited to:

  • Seeing your Consultant in outpatients 
  • Having x-rays, scans or any other tests, some of which may been       coming into hospital for the day
  • Being admitted for surgery or treatment 

If you are planning a holiday, or have a significant event coming up which means that you would like to delay having treatment, please ensure that your GP knows about this before you are referred to hospital.  Also, if you are pregnant, or breast feeding, please speak to your doctor first, as some tests or treatments may need to be delayed both for the safety of either the mother or the unborn baby. 
Your right to choose

When you and your GP agree that you need a hospital appointment, you are able to choose which hospital you go to, and are also able to influence the date and time of your appointment.  Your Doctor is likely to use a service called “Choose and Book” to arrange your first hospital appointment. You may be able to make the appointment while you are in the surgery, or you may be given a letter with a telephone number to call to book your appointment.  More information on Choose and Book can be found on the following website or ask the receptionist for an information leaflet.
If your doctor feels that you need to be seen at the hospital without delay, you may be asked to go to either the Emergency Department or an acute assessment area so that you can be assessed immediately.  “Rapid Referrals” to hospitals can also be made for patients who need to be seen within a 2 week timescale.  If you have any questions or concerns about what the plan for your treatment is, it is important that you ask the healthcare professional who is treating you.  You are also entitled to be given a copy of any letters which concern you: again, please ask if you would like to receive these. 
Re-arranging or cancelling appointments
Each year, over 15,000 hospital appointments are wasted because people do not turn up without letting the hospital know.  If you aren’t able to keep your hospital appointment, please telephone the hospital as soon as you can so that it can be rearranged or cancelled and offered to someone else.  Patients who do not attend their hospital appointments without first letting the hospital know, may be discharged from hospital care.  This means that their GP will need to re-refer them to hospital if they still need to be under the care of a Consultant.
During 2009, more hospitals are likely to start sending patients text messages to remind them of hospital appointments.  Before this can be done, people need to provide the hospital with their mobile telephone number.  If you agree to be contacted in this way, please give your mobile phone number to staff next time you go to the hospital and this can be recorded for future use.  If you do not want to be contacted in this way, your treatment and care will not be affected.  Please remember to let your surgery and the hospital know if any of your details have changed so that you can be contacted if necessary. 

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